Privacy Policy

1. Introduction

Sprouto is committed to protecting your privacy and handling personal information responsibly, in line with the UK General Data Protection Regulation and the Data Protection Act 2018.

This policy applies to information collected through our website, our consultation and contact forms, and the delivery of our services.

2. Information We Collect

We collect the information you choose to share with us, and some information automatically when you use our website.

This may include:

• Your name, company, email address, and phone number.
• Project details, requirements, and any files you send us.
• Billing details needed to manage subscriptions and invoices.
• Device, browser, and usage information collected through cookies and analytics.

3. How We Use Your Information

We use personal information to respond to enquiries, prepare proposals and estimates, deliver and support our services, and manage our relationship with clients.

We may also use it to improve our website and services, keep our systems secure, and send updates you have asked to receive.

4. Legal Basis for Processing

We process personal information where it is necessary to perform a contract with you, where we have a legitimate interest in running and improving our business, where we have your consent, or where we must comply with a legal obligation.

5. Cookies & Analytics

Our website uses cookies and similar technologies to keep it working properly and to understand how visitors use it.

You can control or disable cookies through your browser settings. Some parts of the website may not work as intended without them.

6. Sharing Your Information

We do not sell your personal information.

We may share it with trusted providers who help us operate our business, such as hosting, email, payment, and analytics services, and only for the purposes described in this policy.

We may also disclose information where required by law or to protect our rights, clients, or users.

7. AI & Third-Party Tools

Some of our services use third-party platforms and AI models. Where project data is processed by these tools, we take reasonable steps to ensure it is handled securely and only as needed to deliver the services.

8. Data Retention

We keep personal information only for as long as it is needed for the purposes it was collected for, including to meet legal, accounting, or reporting requirements.

9. Data Security

We use appropriate technical and organisational measures to protect personal information against loss, misuse, and unauthorised access.

No method of transmission or storage is completely secure, but we work to protect your information and review our safeguards regularly.

10. Your Rights

You have the right to access, correct, or delete your personal information, to restrict or object to its processing, and to request a copy of it in a portable format.

Where we rely on your consent, you can withdraw it at any time. You also have the right to complain to the Information Commissioner's Office.

11. Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

12. Contact Us

If you have any questions about this policy or how we handle your information, contact us at hello@sprouto.com.